Shipping policy

Shipping Policy

Made-to-Order Timing

Every order is made just for you, so each piece needs a little time in production before it ships. Once it's on its way, delivery times vary based on your location, your country's customs (for international orders), weather, carrier delays, and other circumstances outside our control. Estimated timeframes are shown at checkout, but please treat them as estimates rather than guarantees.

Where We Ship

We ship both domestically and internationally through our trusted shipping partners. International orders may pass through customs, and any applicable taxes and duties are calculated and included at checkout — so what you see is what you pay, with no surprise fees at your door.

Multiple Packages

Because our products are made and fulfilled by different production partners, your order may arrive in separate packages, sometimes on different days. Don't worry — the rest of your order is still on its way.

Lost, Stolen, or "Marked Delivered" Packages

Unclench your jaw, bestie — this happens, and we've got you. Here's what to do:

First, let us know right away so we can document it for our records and keep you updated every step of the way. We also ask that you file a report with the shipping carrier directly, since they handle the package once it leaves our hands and their report helps move things along.

Next, check around your porch and mailbox, and ask roommates, neighbors, or your leasing office. We require a 3-business-day wait before requesting a replacement or refund, because carriers sometimes scan a package as "delivered" early — especially heading into a weekend — and we'd hate for you to wait even longer on a replacement that wasn't needed.

Our best tip: check any front-door camera footage so you're not getting gaslit by the carrier, and see if a neighbor's or leasing office's camera caught the delivery (or any possible theft).

We're so sorry for any inconvenience — please reach out and we'll talk through your situation together.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address entered at checkout. We provide two safeguards to help you get it right: an address validation tool at checkout, and a 24-hour window after ordering to change or cancel before your order goes into production. If a package is returned to us due to an incorrect address, the customer is responsible for any reshipment costs.

Questions?

Reach out anytime at support@elofinaedit.com — we're here to help.