Refund policy
Returns & Exchange Policy
Every piece from The Elofina Edit is made-to-order — printed, pressed, and packed just for you after you place your order. Because nothing is mass-produced or restocked, we do not accept returns or exchanges for buyer's remorse, change of mind, incorrect size selection, or color preference. Please review all product details, size charts, and your order summary carefully before completing your purchase.
Order Changes & Cancellations
You have a 24-hour window after placing your order to request a change or cancellation. After 24 hours, your order is automatically sent to production to be fulfilled and can no longer be modified or canceled. To make a change in time, email support@elofinaedit.com with your order number as soon as possible.
1:1 Sessions with Eloise
Booked 1:1 video chats may be canceled for a full refund up to 48 hours before your scheduled session. Cancellations made less than 48 hours before the session, as well as no-shows, are final sale and non-refundable. Need to reschedule? Email support@elofinaedit.com at least 48 hours before your session and we'll do our best to find a new time.
Damaged, Defective, or Incorrect Items
We stand behind our work. If your order arrives damaged, defective, or different from what you ordered, you must notify us within 5 days of the delivery date to be eligible for a replacement or refund. To file a claim, email support@elofinaedit.com with the following:
- Your order number
- A clear photo of the item showing the damage or error
- A brief description of the issue
Once received and verified, we'll make it right with a replacement or a refund at our discretion. Claims submitted after the 5-day window may not be eligible.
Non-Returnable Items
All wholesale, bulk, custom, commissioned, and digital download orders are final sale and not eligible for return, exchange, or refund.
Questions?
Reach out anytime at support@elofinaedit.com — we've got you.