The Elofina Edit

Most Fourthwall on-demand products and our Vivia Print Fine Art Prints are made specifically after an order is placed. Because of this, ordinary made-to-order merchandise is generally not eligible for return, refund, or exchange solely because of buyer's remorse or sizing preference. Examples include:

• changing your mind;
• deciding you no longer want the item;
• ordering the wrong size;
• preferring another color;
• preferring another style; or
• ordering the wrong variant.

For Fine Art Prints, this generally means we cannot accept voluntary returns, exchanges, or cancellations for changes of mind once production has begun.

Please review your order carefully before checkout. Any applicable statutory consumer rights still apply.

Fourthwall controls available cancellation windows. Its standard customer cancellation windows currently include:

• On-demand products: 1 hour after ordering
• Fourthwall-warehoused products: 2 hours
• Preorder campaigns: 1 day
• Self-fulfilled products, including Fine Art Prints: 1 hour after ordering
• Digital products: up to 30 days if the file has not been downloaded

Fourthwall may change these windows. If Fourthwall's checkout, order-management interface, Merchandise Terms, or current policies display a different applicable window, Fourthwall's current process controls.

For Fine Art Prints: We coordinate production directly with Vivia Print. If you need to cancel or correct an order, please contact us as quickly as possible at support@elofinaedit.com. Once production begins, cancellation may no longer be possible.

Any applicable statutory cancellation rights still apply.

If an item arrives:

• damaged;
• materially defective;
• misprinted;
• with a verified production problem;
• as the wrong item; or
• in the wrong size due to fulfillment error,

For Fourthwall-fulfilled merchandise, please use the ORDER SUPPORT link at the top of this page. If you still need further assistance, contact support@elofinaedit.com within 30 days of delivery, or within any longer period required by law. Include:

• your order number;
• a description of the issue;
• clear photographs of the product; and
• photographs of packaging when relevant.

Photographs are required for Fourthwall quality claims. Fourthwall and the applicable production partner review qualifying claims.

Fine Art Prints: Damages, Returns & Replacements

Our Fine Art Prints are specially made to order through our professional printing partner, Vivia Print. Because each print is produced specifically for your order, we generally cannot accept returns, exchanges, or cancellations for changes of mind once production has begun.

However, if your print arrives damaged, defective, incorrect, or with a printing issue, we've got you covered! 💗

Here's how the process works:

1. Contact us first! Email support@elofinaedit.com as soon as possible after receiving your order.
2. Send us the details. Include your Elofina Edit order number, a brief description of the issue, and clear photographs of the affected print. If your package arrived damaged, please include photos of the packaging as well.
3. We'll handle the claim! Our team will review your information and submit the appropriate claim directly to Vivia Print through their official issue-reporting process. You won't need to contact the printer yourself!
4. We'll keep you updated! Vivia Print generally reviews shipping damage reports within one business day of submission. Additional investigation or processing may take longer.
5. We'll work toward a resolution! Depending on the issue and the results of the review, an appropriate resolution may include a replacement print, refund, or another applicable remedy.

A few things to keep in mind:

• Please keep your original print and packaging until your claim has been resolved or we've provided further instructions.
• Do not mail your print back without contacting us first.
• Minor differences between screen colors and physical prints can occur and are not necessarily printing defects.
• Refunds and replacements are evaluated based on the circumstances of the issue and applicable consumer protection laws.

What about the return address on my package?

Vivia Print has authorized us to use its Pasadena, California facility as the sender and return address for Fine Art Print shipments, with The Elofina Edit LLC appearing as the sender on the shipping label.

This address is used for shipping and applicable carrier returns. It is not an open customer returns location. Please do not send merchandise directly to that address unless you have received appropriate return instructions from Elofina Edit or through an authorized Fourthwall return process.

If your package is undeliverable and returned to our printing partner, please contact us so we can review the situation and coordinate the next steps. Additional shipping charges may apply for reshipments caused by incorrect or incomplete customer-provided addresses, where legally permitted.

Your happiness matters to us! 💗 We want your Elofina artwork to arrive looking fabulous, and if something goes wrong along the way, we'll help you get it sorted.

For all Fine Art Print order concerns, please contact support@elofinaedit.com.

These situations are different. If you ordered a Medium and received the Medium you ordered but later prefer a Large, that is a sizing-preference change and is generally not eligible for exchange. If you ordered a Medium and the fulfillment partner shipped a Large, that may qualify as a fulfillment error. Provide a photo clearly showing the size label.

The same applies to our Fine Art Prints! If you order a 5 × 7 print and receive an 8 × 10, or vice versa, please contact us with your order number and photographs showing the incorrect dimensions. We'll coordinate with Vivia Print to review the issue.

Ordering one print size and later deciding you'd prefer another is generally considered a preference change rather than a fulfillment error, subject to applicable consumer rights.

Not every visual difference is a defect. Physical printing may naturally differ from digital mockups because of:

• fabric;
• material;
• print method;
• garment color;
• screen calibration;
• ink behavior;
• lighting; or
• production tolerances.

Minor expected variation does not necessarily qualify as a production defect.

Our Fine Art Prints are professionally produced on Epson Hot Press Bright Fine Art Paper, featuring a smooth matte finish. Because screens emit light and paper reflects it, the colors of your physical artwork may appear slightly different from those displayed on your device.

However, incorrect artwork, significant printing errors, damage, or other production defects deserve a closer look! Contact us with your order number and clear photographs so we can investigate. 💗

For Fourthwall-fulfilled packages that stop moving, standard lost-package claim procedures generally require:

• approximately 2 weeks without tracking movement for domestic U.S. shipments; and
• approximately 3 weeks without tracking movement for international shipments.

Contact support@elofinaedit.com with your order number if your package appears missing or substantially delayed. You may report a concern before the applicable claim waiting period has passed.

For Fine Art Prints: These Fourthwall waiting periods do not automatically apply to Vivia Print orders. If your print shipment appears lost or tracking stops updating, contact Elofina Edit. We'll review the tracking information and coordinate directly with Vivia Print or the selected shipping carrier.

Wait 2 business days after a delivered scan while checking:

• your property;
• mailbox;
• neighbors;
• front desk;
• mailroom;
• package lockers; and
• household members.

If still missing, contact us via order support. Fourthwall handles applicable carrier investigations for Fourthwall-fulfilled shipments.

For Fine Art Prints: Contact support@elofinaedit.com with your order number and tracking details. We'll review your concerns and coordinate with Vivia Print or the applicable carrier to determine the next steps.

If you believe your package was misdelivered or stolen, you're welcome to contact us sooner rather than waiting the full 2 business days.

Before reporting an item missing, check whether the order was divided into separate shipments. If all applicable shipment information shows completed delivery and an item remains missing, contact order support with your order number.

Fine Art Prints are fulfilled separately through Vivia Print, so an order containing a print and other Fourthwall merchandise may arrive in multiple packages, with separate tracking numbers and delivery dates.

Digital Product cancellation and refund rights may differ from those for physical merchandise. Fourthwall currently permits cancellation of certain Digital Products within its applicable window if the file has not been downloaded. Once digital content has been accessed or downloaded, cancellation or refund availability may be limited, subject to applicable law. Any statutory consumer rights continue to apply.

Preorders may have separate cancellation and production rules. Review all preorder disclosures before purchase.

Direct wholesale, bulk, custom, or commissioned transactions may be governed by separate written terms and may be final sale when expressly disclosed and legally permitted. Those transactions are not automatically subject to the ordinary Fourthwall made-to-order policy unless processed as Fourthwall Product Orders.

We understand that legitimate disputes and payment problems occur. However, Elofina Edit may document and respond to suspected fraud, including:

• intentionally false claims;
• fabricated damage claims;
• repeated abusive refund requests;
• unauthorized payment use;
• fraudulent chargebacks; or
• manipulation of customer-service processes.

Where permitted by law, abusive conduct may result in refusal of future direct Elofina services or other appropriate action. This provision does not restrict a customer's right to make a good-faith chargeback, consumer complaint, or legal claim.

Nothing in this policy eliminates any:

• withdrawal right;
• cancellation right;
• return right;
• refund right;
• statutory warranty;
• consumer guarantee; or
• other mandatory protection

that applicable law requires. Fourthwall may provide consumer-rights functionality directly through checkout, order management, or another part of the Fourthwall platform. That functionality controls where required by law.

For Fourthwall merchandise order problems, please use the ORDER SUPPORT link on this page. For additional assistance, contact support@elofinaedit.com.

For Fine Art Print concerns, contact Elofina Edit directly at the email address above. We'll coordinate with Vivia Print on your behalf when appropriate.

Please include your order number and a description of the issue. Photographs may also be requested when necessary.