YAASSS!! 🌍 International babes welcome.

But yes, we ship worldwide! Digital gift cards, digital downloads, and 1:1 virtual sessions are available instantly, anywhere — no shipping required. For physical items like our mugs and other items, international orders typically arrive within 2 to 6 weeks (roughly 10–30 business days), depending on your location and local customs processing.

Any applicable duties or import taxes are calculated and collected at checkout, so there are no surprise fees waiting for you at delivery — what you see is what you pay.

We know that's a bit of a wait, and we promise it's worth it. Good things take a little time to travel. 💕If you have the patience to deal with a man, you have the patience to wait for your order to arrive! We believe in you bestie!

Reach out ASAP! We allow a 24 hour grace period after the order is placed for you to cancel or change your order before it's too late. After that, items go into production quickly, so we can only make changes if we catch it before it's sent to be made. No promises, but we'll try.

Please double-check your shipping address before completing your order bestie. We are not responsible for orders shipped to an incorrect or incomplete address entered at checkout.

We provide two safeguards to help you get it right: an address validation tool at checkout, and a 24-hour window after ordering to change or cancel before your order goes into production.

If a package is returned to us due to an incorrect address, the customer is responsible for any reshipment costs.

There's a few reasons actually: Each item is made just for you after you order (that's the magic of made-to-order), plus we allow a 24 hour grace period after the order is placed for you to cancel or change your order before it's too late. So it usually takes a few business days to produce before it ships. Production + shipping timelines are shown at checkout.

Maybe not, and that's totally normal! We make our products through a couple of different suppliers depending on the item (apparel & prints come from one, our specialty pieces like keychains, charms, and shaker stickers come from another). That means your goodies might arrive in separate packages, on separate days, with separate tracking. Nothing's lost — your stuff is just taking scenic routes. Gotta do it for the plot.

Great question! Our specialty pieces — think keychains, acrylic charms, glitter & shaker stickers, and pins — are made by a different supplier than our apparel and prints, and these little treasures take a bit more time to produce! They're more involved and detail oriented to make than a shirt! So if you order a specialty item, expect a slightly longer production window before it ships. Worth the wait, we promise. The quality of our specialty items are PEAK✨

Ugh, we know — this is almost always the carrier, not your order. Packages sometimes sit at a sorting facility and don't scan again until they're close to you. Give it a few days; it's usually still on the move. Weather is also a factor depending on the state/country you're in.

If you request a refund before the item is delivered, just know that when the package finally arrives to you, we require for you to send it back. (We also get notified about orders being delivered despite you getting refunded prior to it's arrival) So don't try to scam us girly pop, fraud ain't cute.

Unclench your jaw, bestie — this happens, and we've got you. Here's what to do:

First, let us know right away so we can document it for our records and keep you updated every step of the way. We also ask that you file a report with the shipping carrier directly, since they handle the package once it leaves our hands and their report helps move things along.

Next, check around your porch and mailbox, and ask roommates, neighbors, or your leasing office. We require a 3-business-day wait before requesting a replacement or refund, because carriers sometimes scan a package as "delivered" early — especially heading into a weekend — and we'd hate for you to wait even longer on a replacement that wasn't needed.

Our best tip: check any front-door camera footage so you're not getting gaslit by the carrier, and see if a neighbor's or leasing office's camera caught the delivery (or any possible theft).

We're so sorry for any inconvenience — please reach out and we'll talk through your situation together.

We're SO sorry babe, that's not the vibe! Email us ASAP (or within 5 days of delivery) with your order number and a photo of the issue, and we'll make it right with a replacement or refund. (Photos help us fix it fast and flag it with our supplier)

Everything is made-to-order just for you, we don't take general returns or "changed my mind" exchanges. We make one-of-a-kind goodies which means we can't restock them. Please double-check your size and details before checking out! We would rather you donate the item to a local charity or shelter of your choice.

Booked 1:1 video chat appointments/sessions may be canceled for a full refund up to 48 hours before your scheduled session. Cancellations made less than 48 hours before the session, as well as no-shows, are final sale and non-refundable.

Need to reschedule? Email support@elofinaedit.com at least 48 hours before your session and we'll do our best to find a new time.