Our policies, made for our little corner of the internet.
Last Updated: October 26, 2026
This policy suite includes:
Legal Notice
Terms & Conditions
Privacy & Cookie Policy
Shipping & Delivery Policy
Returns, Refunds & Order Issues Policy
Digital Products & Artwork License
Wholesale, Bulk, Commission & Commercial Inquiry Terms
Contact Information
These guidelines are independently maintained by The Elofina Edit LLC and tailored to how our shop, brand, and community operate. Some provisions work alongside Fourthwallâs platform and fulfillment policies, but these policies are ours. They are not authored or endorsed by Fourthwall. You can find Fourthwallâs own policies separately in the site footer.
We make human made art. We run a human respecting business.Â
We don't sell your information.
We don't trade customer lists.
We don't treat people's data like merchandise.
We use information to run the store, fulfill orders, understand what's working, and make the business better.
Thank you,
The Elofina Edit LLC
LEGAL NOTICE
Last Updated: October 26, 2026
This Legal Notice identifies the operator of the Elofina Edit website and explains the relationship between Elofina Edit and Fourthwall. It should be read together with our:
- Terms & Conditions;
- Privacy & Cookie Policy;
- Shipping & Delivery Policy;
- Returns, Refunds & Order Issues Policy; and
- other applicable policies.
Website Operator
The Elofina Edit website and brand are operated by:
The Elofina Edit LLC
1300 Summit Avenue, #520
Fort Worth, TX 76102
United States
Email: support@elofinaedit.com
Please verify the legal entity name and business address remain current before relying on this Legal Notice.
Fourthwall Storefront
The online merchandise storefront is powered by Fourthwall. Fourthwall is the seller of Products purchased through the Fourthwall-powered storefront and is responsible for Product transactions as described in Fourthwall's applicable terms. Elofina Edit remains responsible for its:
- brand;
- original creative content;
- Site content;
- artwork;
- direct services;
- communications; and
- other obligations assigned to Elofina Edit under applicable law and Fourthwall's creator terms.
Original Artwork
Elofina Edit features original human-created artwork. Original Elofina Edit artwork is drawn or otherwise manually created by human artists using methods such as iPad illustration and traditional physical artistic media. We do not use generative AI to create artwork represented as original Elofina Edit artwork.
Content Notice
Certain products may contain:
- mature humor;
- suggestive themes;
- innuendo;
- profanity;
- LGBTQ+ themes; or
- unconventional humor.
Parents and guardians are responsible for determining what material is appropriate for minors in their care.
Intellectual Property
Original Elofina Edit artwork, designs, illustrations, logos, graphics, text, branding, and other protected creative materials are owned by or lawfully licensed to Elofina Edit. Retail purchase does not grant reproduction or commercial-use rights. Commercial licensing: licensing@elofinaedit.com
No Professional Advice
General Site content is not legal, medical, mental-health, financial, tax, or other professional advice.
Contact
General inquiries: support@elofinaedit.com
TERMS & CONDITIONS
Last Updated: October 26, 2026
Welcome to Elofina Edit. These Terms & Conditions ("Terms") govern your access to and use of the Elofina Edit website, storefront, content, artwork, features, communications, and other services controlled by Elofina Edit (collectively, the "Site"). "Elofina Edit," "we," "us," and "our" refer to The Elofina Edit LLC. By accessing or using the Site, you agree to these Terms to the extent permitted by applicable law. If you do not agree to these Terms, please discontinue use of the Site.
1. Fourthwall-Powered Storefront
The Elofina Edit online storefront is powered by Fourthwall. Fourthwall, not Elofina Edit, is the seller of Products and, where offered, Memberships purchased through the Fourthwall-powered storefront. Product transactions made through the Fourthwall storefront are transactions between Fourthwall and the purchaser and may also be governed by Fourthwall's applicable:
- Merchandise Terms of Service;
- Privacy Policy;
- checkout terms;
- payment terms;
- shipping procedures;
- cancellation procedures;
- return and refund procedures; and
- consumer-protection requirements.
Fourthwall is responsible for sourcing, processing payment for, producing or arranging production of, shipping, and administering returns and refunds for Fourthwall Product Orders as provided in Fourthwall's applicable terms. These Elofina Edit Terms govern your relationship with Elofina Edit concerning use of our Site, artwork, branding, intellectual property, direct services, communications, Events, and other Elofina-controlled activities. Nothing in these Terms is intended to alter, waive, limit, replace, or contradict Fourthwall's obligations to customers.
Direct Transactions Outside Fourthwall
Not every interaction with Elofina Edit necessarily occurs through Fourthwall. Transactions made directly with Elofina Edit may include, for example:
- in-person market or pop-up purchases;
- commissioned work;
- wholesale or bulk arrangements;
- commercial licenses;
- separately invoiced projects; and
- 1:1 Sessions with Eloise booked through an external scheduling service.
Those transactions are not Fourthwall Product Orders unless expressly processed through Fourthwall and may be subject to separate written terms.
2. Eligibility & Minors
You must possess the legal capacity required in your jurisdiction to independently enter into a binding transaction. If you are below the applicable age of majority, you may use the Site or make purchases only with the involvement and authorization of a parent or legal guardian where required by law. Parents and guardians are responsible for determining whether the Site and its content are appropriate for minors in their care.
3. Content Notice
Elofina Edit is a creative, expressive, artist-driven brand. Some products or artwork may include:
- mature humor;
- innuendo;
- suggestive themes;
- profanity;
- irreverent or unconventional humor;
- LGBTQ+ themes;
- body-positive themes; or
- other material that may not appeal to every audience.
Unless expressly identified otherwise, our general merchandise is not intended to constitute pornographic or sexually explicit material. Viewer discretion is encouraged, and parents and guardians are responsible for determining what content is appropriate for minors in their care.
4. Our Art Is Human-Created
Elofina Edit is committed to human-created art. Original Elofina Edit artwork and illustrations are created by human artists using traditional and digital artistic methods. Our artists may create using:
- drawing and illustration on an iPad;
- digital drawing software and brushes;
- pencil;
- pen and ink;
- paint;
- mixed media;
- scanned artwork;
- photography;
- physical artistic materials; or
- other hands-on creative techniques.
We do not use generative artificial intelligence to create artwork that we represent or sell as original Elofina Edit artwork. Using a digital drawing tablet, iPad, drawing application, photo-editing software, scanner, digital brush, or other creative tool does not mean that the underlying artwork was AI-generated. Unless specifically disclosed otherwise for a particular licensed asset, collaboration, or product, artwork identified as original Elofina Edit artwork is created by a human artist. We believe customers deserve transparency regarding the art they purchase.
5. Products & Product Images
We make reasonable efforts to present products and artwork accurately. We have sourced our mockups to include actual humans, not AI generated ones. Some tools, filters, and technology have AI embedded into them to which, it is beyond our control. However, physical products may vary from digital images or mockups because of factors including:
- monitor calibration;
- device display settings;
- lighting;
- printing technology;
- material composition;
- garment color;
- fabric texture;
- manufacturing tolerances;
- print placement;
- production runs;
- product dimensions; and
- fulfillment-partner processes.
Minor differences that are normal characteristics of printing or manufacturing do not necessarily constitute defects. Product specifications, materials, suppliers, blanks, colors, sizes, availability, and designs may change or become unavailable.
6. Made-to-Order Products
Many physical products available through the Elofina Edit Fourthwall storefront are made after an order is placed rather than pulled from existing finished inventory. Before ordering, please carefully review:
- product descriptions;
- sizing charts;
- dimensions;
- colors;
- quantities;
- variants;
- personalization selections; and
- shipping information.
Made-to-order merchandise is generally not returnable for buyer's remorse or sizing preference, subject always to Fourthwall's policies and applicable consumer law.
7. Preorders, Limited Releases & Special Products
Certain products may be offered as:
- preorders;
- limited editions;
- minimum-order-quantity releases;
- seasonal releases;
- custom products;
- personalized products; or
- specialty-manufactured products.
These products may have different production, shipping, cancellation, or availability conditions. Any product-specific disclosure presented before purchase forms part of the applicable transaction information.
8. Pricing, Payments & Taxes
Fourthwall processes payment for Fourthwall Product Orders and acts as Merchant of Record for Products and Memberships sold through the Fourthwall storefront. Prices, taxes, shipping charges, customs charges, currency conversions, and other amounts may be displayed or calculated during checkout. Customers should review the complete checkout total before placing an order. Pricing errors, technical errors, or other inaccuracies may be corrected where permitted by applicable law and Fourthwall's terms.
9. Promotions & Discount Codes
Elofina Edit may occasionally offer:
- promotional codes;
- discounts;
- bundles;
- free-shipping promotions;
- giveaways;
- limited-time offers; or
- other promotional programs.
Unless otherwise stated:
- promotions may have eligibility restrictions;
- promotions may exclude certain products;
- discounts may not be combinable;
- discounts have no cash value;
- discounts generally cannot be retroactively applied to completed purchases; and
- promotional terms may be changed before an eligible transaction is completed.
Sweepstakes, contests, raffles, or giveaways may be governed by separate Official Rules.
10. Intellectual Property Ownership
Elofina Edit's original creative content is protected by applicable intellectual-property laws. This may include:
- original artwork;
- illustrations;
- characters;
- designs;
- patterns;
- graphics;
- photographs;
- product imagery;
- written copy;
- slogans;
- logos;
- branding;
- digital files;
- layouts; and
- other original creative material.
Except where otherwise identified, these materials are owned by or lawfully licensed to Elofina Edit. All rights not expressly granted are reserved.
11. Buying a Product Does Not Transfer Copyright
Purchasing a physical product gives you ownership of that physical item. It does not transfer ownership of:
- the artwork;
- copyright;
- trademark rights;
- reproduction rights;
- commercial-use rights;
- design rights; or
- underlying digital files.
Unless expressly permitted in writing, you may not reproduce Elofina Edit artwork for commercial use.
12. Personal Resale of Genuine Physical Goods
Nothing in these Terms is intended to prevent the lawful resale of an authentic physical Elofina Edit item you personally own where such resale is permitted by applicable law. However, resale of a genuine physical product does not authorize you to:
- manufacture copies;
- reproduce the artwork;
- extract and redistribute digital artwork;
- create counterfeit merchandise;
- imply official affiliation with Elofina Edit; or
- use our branding in a misleading manner.
13. No Unauthorized AI Training or Dataset Use
Our choice not to use generative AI to create original Elofina Edit artwork does not give third parties permission to train AI systems using our work. To the extent permitted by applicable law, Elofina Edit's original artwork and protected creative materials may not be intentionally:
- scraped for inclusion in commercial AI datasets;
- harvested for machine-learning datasets;
- used to train or fine-tune generative AI models;
- used to validate or benchmark generative models;
- uploaded to generative-AI systems for commercial reproduction;
- systematically extracted for competing commercial databases; or
- reproduced by automated means for unauthorized commercial exploitation
without prior written permission. Nothing in this section is intended to restrict uses that applicable law expressly permits without authorization.
14. Automated Scraping & Data Extraction
You may not use bots, scrapers, crawlers, automated extraction systems, or similar technologies to systematically extract our protected content for unauthorized commercial use, dataset creation, copying, republication, or competitive exploitation. Ordinary search-engine indexing and other automated access authorized by us or permitted by applicable law are not prohibited by this section. You may not circumvent technical controls designed to protect the Site or its content.
15. Digital Products
Digital Products may be governed by the separate Digital Products & Artwork License included in this Policy Suite. Unless a product-specific license expressly states otherwise, purchase of a Digital Product provides a limited personal-use license rather than ownership of the underlying intellectual property.
16. Commercial Licensing
Commercial rights are not included with ordinary retail purchases. Licensing inquiries may be sent to: licensing@elofinaedit.com Any commercial license must be expressly granted through a separate written license or other written authorization.
17. Wholesale, Bulk Orders & Commissions
Wholesale, bulk, commercial, and commissioned transactions may be subject to additional written terms involving:
- pricing;
- minimum quantities;
- deposits;
- production schedules;
- licensing;
- resale rights;
- payment deadlines;
- cancellations; and
- final-sale conditions.
Those additional terms control the applicable transaction if they conflict with these general Website Terms. Inquiries may be directed to: wholesale@elofinaedit.com commissions@elofinaedit.com
18. Feedback, Suggestions & Creative Submissions
We welcome customer feedback. If you send ordinary feedback such as:
- reviews;
- suggestions;
- comments;
- customer-experience feedback; or
- product requests,
you give Elofina Edit permission to use that feedback for reasonable business and promotional purposes, including improving our products and services.
Creative Ideas Intended for Compensation
Please do not send original artwork, detailed product concepts, characters, designs, or other creative material through ordinary customer-service channels if you expect compensation, licensing fees, confidentiality, or ownership negotiations. Instead, contact: licensing@elofinaedit.com Submitting an unsolicited idea does not automatically create:
- a confidential relationship;
- a licensing relationship;
- an obligation to compensate you;
- an obligation to review the submission; or
- an obligation to stop independently developing similar concepts.
This section does not transfer ownership of artwork you legally own merely because you contact us.
19. User Content & Reviews
If you voluntarily submit content intended for public display, such as a product review, photograph, testimonial, or social submission, you represent that you have the right to submit it. You grant Elofina Edit a non-exclusive, royalty-free license to display, reproduce, and share that publicly submitted content as reasonably necessary to:
- display the submission;
- operate the Site;
- promote the product or brand; or
- communicate about the submission.
Private customer-support communications are not automatically treated as public testimonials.
20. Conduct & Respectful Community Standards
Elofina Edit is committed to maintaining a welcoming environment. We do not tolerate abusive conduct directed at our team, artists, customers, collaborators, or community, including:
- harassment;
- threats;
- stalking;
- intimidation;
- bullying;
- hate speech;
- racism;
- discrimination;
- targeted abuse;
- malicious impersonation; or
- fraudulent conduct.
Where reasonably necessary and permitted by law, Elofina Edit may:
- block communications;
- restrict participation in direct Elofina services;
- remove abusive content;
- remove individuals from Elofina-controlled events;
- decline future direct business relationships; or
- report unlawful conduct.
Fourthwall Product Orders remain subject to Fourthwall's own transaction rules and applicable consumer-protection law.
21. Prohibited Use
You may not use Elofina-controlled portions of the Site to:
- violate applicable law;
- commit fraud;
- impersonate another person;
- infringe intellectual-property rights;
- distribute malware;
- attempt unauthorized access;
- interfere with Site security;
- unlawfully collect information about others;
- harass or threaten others;
- submit intentionally false or deceptive information;
- manipulate promotions fraudulently; or
- materially interfere with Site operation.
22. Third-Party Services
The Site may rely on third-party platforms and services, including:
- Fourthwall;
- payment processors;
- scheduling services;
- social-media platforms;
- analytics tools;
- shipping services;
- communications providers; and
- other service providers.
Their services may be governed by their own terms and privacy policies. Elofina Edit does not control every aspect of third-party services.
23. In-Person Events, Markets & Pop-Ups
Elofina Edit may participate in:
- vendor markets;
- pop-ups;
- festivals;
- conventions;
- craft fairs;
- exhibitions; and
- other in-person events ("Events").
Purchases made directly from Elofina Edit at an Event may constitute direct Elofina Edit transactions rather than Fourthwall Product Orders. Customers must comply with reasonable venue and event rules. Elofina Edit may refuse direct service or ask an individual to leave our booth or controlled space for abusive, threatening, discriminatory, dangerous, disruptive, or unlawful behavior, subject to applicable law. Event attendees are responsible for their own personal property. Nothing in these Terms is intended to waive liability that cannot legally be waived.
24. Errors, Inaccuracies & Omissions
We make reasonable efforts to maintain accurate information but errors may occur. Information concerning:
- prices;
- descriptions;
- dimensions;
- photographs;
- promotions;
- availability;
- shipping estimates; or
- other Site content
may occasionally contain errors or omissions. We may correct information where permitted by law.
25. Website Availability
We do not guarantee uninterrupted availability of Elofina-controlled Site features. Service may be affected by:
- maintenance;
- software problems;
- hosting outages;
- telecommunications failures;
- third-party systems;
- security incidents; or
- circumstances outside reasonable control.
26. Informational Content
Unless expressly stated otherwise, content on the Site is provided for general informational, creative, entertainment, and commercial purposes. It is not legal, medical, mental-health, financial, tax, or other professional advice.
27. Disclaimer of Warranties
To the fullest extent permitted by law, Elofina-controlled Site content is provided on an "as available" basis. Nothing in this section excludes:
- mandatory consumer warranties;
- statutory guarantees;
- Fourthwall's independent Product obligations; or
- rights that cannot legally be waived.
28. Limitation of Liability
To the fullest extent permitted by applicable law, Elofina Edit will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of Elofina-controlled portions of the Site. Nothing in these Terms limits liability where limitation is prohibited by law. Nothing in these Terms limits Fourthwall's independent obligations concerning a Fourthwall Product Order.
29. Force Majeure
Elofina Edit is not responsible for failure or delay in Elofina-controlled obligations caused by events beyond reasonable control, including:
- severe weather;
- natural disasters;
- fire;
- flood;
- pandemic;
- labor disruptions;
- governmental action;
- supply shortages;
- communications outages;
- utility failures;
- transportation interruptions;
- third-party service outages; or
- other comparable events.
Fourthwall-controlled fulfillment issues remain subject to Fourthwall's applicable policies.
30. Privacy
Our collection and use of personal information is described in our Privacy & Cookie Policy. Fourthwall separately maintains its own privacy policy regarding information it processes under its own responsibilities.
31. Accessibility
Elofina Edit wants its digital content to be reasonably accessible. If you encounter difficulty accessing our Site or content, please contact: support@elofinaedit.com We will make reasonable efforts to provide assistance or an alternative way of accessing relevant information where practicable.
32. Governing Law for Elofina-Controlled Matters
To the extent permitted by applicable law, these Website Terms and disputes directly between you and Elofina Edit concerning Elofina-controlled Site activities are governed by the laws of the State of Texas, without regard to conflict-of-law principles. This provision does not:
- govern disputes between you and Fourthwall;
- override Fourthwall's terms; or
- deprive consumers of mandatory protections available under applicable law.
33. Informal Dispute Resolution
Before beginning formal proceedings concerning a dispute directly with Elofina Edit, we encourage you to contact: support@elofinaedit.com Please provide enough information for us to understand the issue and attempt a reasonable resolution.
34. Severability
If a provision of these Terms is determined to be unenforceable, the remaining provisions continue to the fullest extent permitted by law.
35. No Waiver
Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.
36. Changes to These Terms
We may update these Terms to reflect changes in:
- our Site;
- our business;
- our services;
- technology;
- Fourthwall's platform;
- applicable law; or
- operational requirements.
The current version will display its "Last Updated" date. Where legally required, additional notice will be provided.
37. Mandatory Consumer Rights
Nothing in these Terms is intended to waive a right that cannot legally be waived. Where applicable consumer law conflicts with these Terms, applicable law controls to the required extent. Fourthwall may separately provide cancellation, withdrawal, refund, or other consumer-rights functionality through checkout, order management, or other portions of the Fourthwall platform. Those rights and functions are not restricted by these Terms.
38. Contact
Elofina Edit General Support: support@elofinaedit.com
PRIVACY & COOKIE POLICY
Last Updated: October 26, 2026
Elofina Edit respects your privacy. This Privacy & Cookie Policy explains how Elofina Edit collects, uses, receives, discloses, and protects personal information when you:
- visit our Site;
- communicate with us;
- place an order;
- submit a form;
- subscribe to communications;
- participate in a direct Elofina service; or
- otherwise interact with us.
1. Our Privacy Philosophy
We believe personal information should be treated with care and respect. Elofina Edit does not sell or rent customer personal information for monetary gain, trade customer lists, or intentionally treat identifiable customer data as a product or commodity. We do not intentionally exploit personal information by handing customer lists, order histories, or contact information to unrelated businesses for their independent commercial use. We collect and use information for legitimate purposes connected to operating Elofina Edit and providing a safe, functional, efficient, and enjoyable customer experience. These purposes may include:
- facilitating orders;
- providing customer support;
- improving our Site;
- understanding business performance;
- improving products;
- improving customer experience;
- communicating with customers;
- maintaining security;
- preventing fraud;
- maintaining legally required records; and
- understanding where our business can continue to improve.
Our goal is to use business information to make Elofina Edit better, not to turn our customers into a product.
2. Fourthwall's Role
Our online storefront is powered by Fourthwall. Fourthwall may process personal information in connection with:
- storefront operation;
- checkout;
- payments;
- fraud prevention;
- production;
- fulfillment;
- shipping;
- tracking;
- cancellations;
- returns;
- refunds; and
- customer support.
Depending on the context, Fourthwall may process certain information on Elofina Edit's behalf and may also process information under Fourthwall's own legal responsibilities as platform provider, seller, and Merchant of Record. Fourthwall maintains its own Privacy Policy. Nothing in this Elofina Edit Privacy Policy changes Fourthwall's independent obligations.
3. What Is Personal Information?
"Personal information" generally means information that identifies, relates to, describes, or can reasonably be linked with an identifiable person, depending on applicable law. Personal information generally does not include information that has been properly anonymized or deidentified so that it cannot reasonably identify an individual.
4. Information We May Collect or Receive
Depending on how you interact with us, we may collect or receive:
Contact Information
Such as:
- name;
- email address;
- mailing address;
- shipping address;
- billing address; and
- telephone number, where provided.
Order & Transaction Information
Such as:
- products viewed;
- items placed in a cart;
- purchases;
- order numbers;
- transaction amounts;
- shipping status;
- cancellations;
- returns;
- replacements;
- refunds; and
- order history.
Payment-Related Information
Payment processors and Fourthwall may process payment information necessary to complete a transaction. Elofina Edit generally does not need to store your complete payment-card number.
Communications
We may receive information you voluntarily provide when you:
- email us;
- submit a contact form;
- request support;
- make a privacy request;
- submit feedback;
- inquire about licensing;
- inquire about wholesale;
- inquire about commissions; or
- otherwise communicate with us.
Device & Technical Information
This may include:
- IP address;
- browser type;
- operating system;
- device type;
- language settings;
- approximate geographic region;
- identifiers; and
- technical diagnostic information.
Usage Information
This may include information regarding:
- pages viewed;
- navigation;
- Site interactions;
- referral sources;
- timestamps;
- engagement;
- performance;
- searches; and
- general browsing behavior.
Marketing Preferences
If you subscribe to communications, we may process:
- email address;
- subscription status;
- communication preferences;
- unsubscribe status; and
- engagement information where available.
5. Sources of Information
Information may come:
- directly from you;
- automatically through Site technology;
- from Fourthwall;
- from service providers operating on our behalf;
- from payment or fulfillment systems;
- from analytics tools;
- from social platforms where you choose to interact with us; or
- from other sources you authorize.
6. How We Use Personal Information
We may use personal information to:
Operate & Improve Our Business
Including to:
- operate the Site;
- understand Site use;
- troubleshoot problems;
- improve navigation;
- improve accessibility;
- improve customer experience;
- evaluate product interest;
- understand business performance; and
- identify operational improvements.
Facilitate Orders
Including to:
- facilitate purchases;
- communicate order information;
- coordinate fulfillment;
- support shipping;
- process cancellations;
- process quality issues;
- assist with replacements; and
- assist with refunds.
Communicate With You
Including:
- customer support;
- order communications;
- responses to inquiries;
- service notifications; and
- requested communications.
Marketing
Where permitted, we may send communications regarding:
- new products;
- launches;
- collections;
- sales;
- events;
- brand news; or
- other Elofina Edit updates.
You may unsubscribe from marketing communications. Unsubscribing from marketing does not necessarily stop transactional or customer-service communications.
Security & Fraud Prevention
Information may be used to:
- detect fraud;
- investigate suspicious activity;
- protect accounts;
- enforce applicable policies;
- prevent abuse; and
- protect our Site, customers, and business.
Legal & Regulatory Purposes
We may process information to:
- comply with law;
- respond to valid legal process;
- maintain tax or accounting records;
- establish or defend legal claims;
- enforce agreements; or
- satisfy regulatory obligations.
7. Analytics & Business Insights
We may use aggregated, statistical, or analytics information to understand matters such as:
- website traffic;
- engagement;
- general customer journeys;
- popular products or collections;
- Site performance;
- device performance;
- checkout friction;
- marketing effectiveness;
- customer-support trends; and
- operational improvements.
Whenever reasonably practicable, we prefer to make business decisions using aggregated or operational insights rather than unnecessarily identifying individual customers. These insights are used to help Elofina Edit operate effectively and improve the customer experience.
8. We Do Not Sell or Trade Your Data
Elofina Edit does not sell customer personal information for monetary payment. We do not intentionally:
- sell customer lists;
- rent customer information;
- trade contact lists;
- sell individual purchase histories;
- provide identifiable customer information to unrelated businesses for their independent exploitation; or
- treat customer personal information as merchandise.
However, privacy laws in some jurisdictions define terms such as "sale," "sharing," "targeted advertising," or similar concepts more broadly than an ordinary sale for money. If Elofina Edit engages in activity that legally qualifies as sale, sharing, or targeted advertising, we will provide the disclosures and choices required by applicable law.
9. Service Providers
We may provide information to trusted service providers where reasonably necessary to operate our business. These may include:
- Fourthwall;
- payment processors;
- production partners;
- fulfillment providers;
- carriers;
- communications providers;
- analytics providers;
- hosting providers;
- scheduling providers;
- fraud-prevention providers;
- legal or accounting professionals; and
- other technology providers.
Providing information to a service provider to perform a legitimate business function is not the same as selling a customer list for profit.
10. Cookies & Similar Technologies
The Site may use cookies and similar technologies for:
- essential Site functionality;
- preferences;
- security;
- analytics;
- performance;
- consent management; and
- other permitted purposes.
Fourthwall provides a cookie-consent system that may allow visitors to accept, reject, or manage cookies based on applicable legal requirements. We recommend that customers use the available privacy and consent controls according to their preferences.
11. Analytics Cookies & Consent
Where consent is required, non-essential analytics or tracking technologies should not be activated until appropriate permission is obtained through available consent tools. Visitors may be able to change cookie preferences through the Site's Privacy Policy or cookie settings. Browser settings may also permit you to block certain cookies. Blocking cookies may affect Site functionality.
12. Custom Technology
If Elofina Edit adds custom technology, scripts, or integrations to the Site, we will make reasonable efforts to ensure that their use remains consistent with applicable privacy and consent requirements.
13. Third-Party Links
The Site may contain links to:
- social networks;
- scheduling platforms;
- partner sites;
- media;
- external resources; or
- other third-party websites.
Those websites maintain their own privacy practices. Elofina Edit is not responsible for third-party privacy practices we do not control.
14. Public Information
Information you voluntarily post publiclyâsuch as public social-media comments, public reviews, or other public submissionsâmay be visible to others. Please avoid posting sensitive personal information in public spaces.
15. Children's Privacy
The Site is not designed for unlawful collection of children's personal information. We do not knowingly seek to collect personal information from children in violation of applicable law. If you are a parent or guardian and believe a child has improperly provided personal information, contact: support@elofinaedit.com
16. Data Minimization
We believe businesses should avoid collecting unnecessary personal information. Where reasonably practicable, we seek to limit data collection to information useful or necessary for:
- transactions;
- customer service;
- business operation;
- security;
- compliance; or
- legitimate improvement of our products, Site, and customer experience.
17. Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- customer support;
- transactions;
- legal compliance;
- tax and accounting records;
- fraud prevention;
- dispute resolution;
- security; and
- enforcement of agreements.
Different information may have different retention periods.
18. Security
We and our service providers use reasonable organizational, technical, and administrative measures designed to protect personal information. No online service, transmission method, or electronic storage system can be guaranteed completely secure. Please do not send highly sensitive information through unsecured communication channels.
19. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request:
- access to personal information;
- confirmation of whether information is processed;
- correction of inaccurate information;
- deletion;
- portability;
- restriction of processing;
- objection to processing;
- withdrawal of consent;
- opt-out of certain sale or sharing;
- opt-out of targeted advertising; or
- other applicable privacy rights.
Rights are subject to legal exceptions and verification requirements. Requests may be sent to: support@elofinaedit.com
20. Identity Verification
We may need reasonable information to verify your identity before acting on certain privacy requests. This protects personal information from unauthorized access or deletion.
21. Authorized Agents
Where applicable law permits, you may designate an authorized agent to submit a request for you. We may require reasonable proof of authorization and may ask you to verify your identity directly.
22. Non-Discrimination
Elofina Edit will not unlawfully discriminate against a customer for exercising a privacy right provided by applicable law.
23. Marketing Preferences
You may unsubscribe from marketing emails through the unsubscribe mechanism included in those messages where available. You may still receive non-promotional communications concerning:
- an order;
- security;
- customer support;
- transactions; or
- another legitimate operational matter.
24. EEA & UK Rights
Where applicable, individuals in the European Economic Area or United Kingdom may have rights including:
- access;
- correction;
- deletion;
- portability;
- objection;
- restriction;
- withdrawal of consent; and
- complaint to an applicable supervisory authority.
These rights may be subject to legal exceptions.
25. Complaints & Appeals
If you believe we have mishandled a privacy request or personal information, contact: support@elofinaedit.com Where applicable law provides a right to appeal a privacy decision or complain to a data-protection authority, you may exercise that right.
26. International Data Processing
Because Elofina Edit, Fourthwall, or other service providers may operate in different jurisdictions, information may be processed outside the country where you live. Where legally required, applicable safeguards will be used for international transfers.
27. Business Transfers
If Elofina Edit undergoes a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction subject to applicable law and appropriate protections.
28. Legal Disclosures
Information may be disclosed when reasonably necessary to:
- comply with law;
- respond to court orders, subpoenas, or lawful governmental requests;
- investigate fraud;
- protect safety;
- enforce agreements;
- protect legal rights; or
- establish or defend claims.
29. Changes to This Policy
We may update this Privacy & Cookie Policy as our practices, services, technologies, or legal obligations change. The latest version will display its "Last Updated" date. Where legally required, additional notice will be provided.
30. Contact
Privacy questions and requests: support@elofinaedit.com
SHIPPING & DELIVERY POLICY
Last Updated: October 26, 2026
Physical merchandise sold through the Elofina Edit online storefront is produced and fulfilled through third-party production and fulfillment providers, including Fourthwall and Vivia Print. Fulfillment procedures, delivery timelines, available shipping methods, and applicable shipping charges may differ depending on the product purchased.
Most standard print-on-demand merchandise is fulfilled through Fourthwall and its designated production partners. Elofina Edit Fine Art Prints are separately produced and shipped by Vivia Print through a manually coordinated dropshipping arrangement. Elofina Edit does not ordinarily manufacture, package, or physically ship these products itself.
For Fine Art Print shipments, The Elofina Edit LLC may be identified as the sender on shipping labels using Vivia Print's expressly authorized sender and return address in Pasadena, California. This arrangement allows Elofina Edit to maintain branded shipping information while utilizing its professional printing partner's fulfillment facilities.
1. Production Comes Before Shipping
Many products are manufactured or printed only after an order has been placed. Production time and shipping transit time are separate components of the overall delivery timeline.
For many Fourthwall print-on-demand products, production typically takes approximately 2â5 business days before shipment.
Fine Art Prints are individually produced through Vivia Print after an order is received and submitted for fulfillment. Their production schedules may differ from those of Fourthwall merchandise.
All production timelines are estimates unless expressly identified as guaranteed.
2. Typical U.S. Delivery Timing
For many standard Fourthwall print-on-demand orders shipped within the United States:
- Production typically takes approximately 2â5 business days; and
- Domestic shipping transit commonly takes approximately 3â7 business days after production.
Accordingly, a typical domestic order may arrive approximately 5â12 business days after purchase, subject to applicable circumstances.
Fine Art Prints fulfilled through Vivia Print may follow different production and shipping schedules. Any estimated dispatch period displayed on the applicable product listing or communicated during checkout should be considered separately from carrier transit time.
Delivery timelines are estimates and are not guaranteed arrival dates unless expressly stated otherwise.
3. International Delivery
International shipping may be available for eligible Fourthwall-fulfilled merchandise, subject to product availability, destination restrictions, and fulfillment capabilities.
International delivery commonly takes approximately 2â4 weeks after production, depending on destination, customs clearance, carrier operations, and other circumstances.
Fine Art Prints fulfilled through Vivia Print are currently offered for shipment only to eligible United States delivery addresses. International shipping for these products is not available at this time.
Elofina Edit reserves the right to modify supported shipping destinations for future orders, subject to availability and applicable law.
4. Shipping Rates & Available Options
For Fourthwall-fulfilled merchandise, shipping charges and available delivery methods are generally calculated based on factors including:
- Product type and quantity;
- Fulfillment location;
- Shipping destination;
- Package characteristics; and
- Available carrier services.
Where supported, customers may be presented with Standard, Expedited, Super Rush, or other available shipping methods during checkout.
Not every product qualifies for every delivery method.
Fine Art Prints follow a separate shipping arrangement. Eligible U.S. Fine Art Print purchases include complimentary standard shipping, as described in Section 5.
Any separately applicable shipping charges for other merchandise will be disclosed during checkout before purchase.
5. Complimentary Fine Art Print Shipping
Elofina Edit provides complimentary standard shipping on eligible Fine Art Print orders delivered to supported addresses within the United States.
The cost of standard shipping is incorporated into the advertised selling price of qualifying Fine Art Prints. No additional standard shipping charge will be assessed for the eligible Fine Art Print shipment.
This shipping benefit:
- Applies to eligible Fine Art Prints fulfilled through Vivia Print;
- Applies to supported United States delivery addresses accepted during checkout;
- Covers the standard shipping service selected for the applicable order;
- Does not constitute a guarantee of expedited delivery; and
- Does not automatically extend to merchandise fulfilled through Fourthwall or other production providers.
Orders containing Fine Art Prints and other merchandise may incur separate shipping charges attributable to those other products. Such charges, when applicable, will be displayed during checkout.
Complimentary shipping is subject to destination eligibility, service availability, and the shipping terms presented at the time of purchase.
Elofina Edit may revise the scope or availability of complimentary shipping for future orders. Any changes will be disclosed before purchase and will not retroactively modify shipping terms already agreed upon for completed purchases.
6. Fine Art Print Carrier Selection & Fulfillment
Fine Art Prints are professionally produced, packaged, and shipped by Vivia Print or its authorized service providers.
Because available shipping services and transportation costs vary by destination, Elofina Edit evaluates available shipping options for each Fine Art Print order individually.
Carrier selection may take into consideration:
- Customer delivery destination;
- Carrier service availability;
- Estimated transit times;
- Shipping rates and cost efficiency;
- Package dimensions and handling requirements;
- Delivery reliability; and
- Other reasonable fulfillment considerations.
Depending on these factors, Fine Art Print shipments may be transported through UPS, FedEx, USPS, or another suitable shipping provider.
Elofina Edit retains discretion to select an appropriate standard shipping service for each qualifying order. Customers are not guaranteed a particular carrier, transportation route, or shipping method unless expressly agreed upon in writing.
Carrier selection is intended to balance dependable delivery, appropriate transit expectations, and reasonable fulfillment costs.
Authorized Sender & Return Address: Under its arrangement with Vivia Print, Elofina Edit is authorized to identify The Elofina Edit LLC as the sender on applicable Fine Art Print shipping labels while utilizing Vivia Print's designated fulfillment and return address in Pasadena, California.
The appearance of The Elofina Edit LLC as the sender does not indicate that the merchandise was physically manufactured or dispatched from an Elofina Edit-operated facility.
The designated address serves an operational shipping and return-routing purpose and is not a public retail location or general customer returns facility.
Carrier selection and fulfillment arrangements do not guarantee delivery by a specific date.
7. Production Time Still Applies to Expedited Shipping
Where expedited shipping is available, a faster delivery method generally affects transportation time after an item has been produced and prepared for shipment.
Expedited transportation does not necessarily reduce or eliminate the production time required for made-to-order merchandise.
Fine Art Prints ordinarily include standard shipping. Expedited shipping is not guaranteed to be available and should not be assumed unless expressly offered and confirmed.
8. Multiple Packages & Separate Fulfillment
Products purchased in a single order may be manufactured or fulfilled by different providers or facilities.
Accordingly, an order may:
- Ship in multiple packages;
- Receive more than one tracking number;
- Ship on different dates;
- Use different delivery carriers; or
- Arrive on different days.
Fine Art Prints fulfilled by Vivia Print may ship separately from Fourthwall-fulfilled merchandise.
Separate shipments do not necessarily indicate an incomplete or missing order.
Complimentary shipping applicable to eligible Fine Art Prints does not automatically waive shipping charges applicable to separately fulfilled merchandise.
9. Shipment Tracking
Tracking information is generally made available after the applicable fulfillment provider has prepared or dispatched a shipment and carrier information becomes available.
For Fourthwall-fulfilled merchandise, tracking information may be supplied through Fourthwall's order notification and tracking systems.
For Fine Art Prints, Elofina Edit coordinates fulfillment through Vivia Print and provides or updates shipment tracking information when available.
Some shipments may involve carrier transfers or temporary periods during which tracking information does not update.
A temporary tracking interruption does not automatically establish that a package has been lost.
10. Preorders & Batch-Produced Merchandise
Preorders, limited-production merchandise, and products subject to minimum-order quantities may require additional processing or manufacturing time.
Applicable product listings should disclose relevant preorder or estimated shipping windows.
Where a product-specific production or shipping timeline differs from ordinary print-on-demand estimates, the applicable product-specific information takes priority, subject to applicable law.
11. Customs, Import Duties & Taxes
International shipments of eligible merchandise may be subject to customs duties, import taxes, brokerage charges, or other governmental assessments.
How such charges are collected depends on the applicable destination, shipping route, and customs procedures.
Some shipments may include applicable duties at checkout. Other shipments may require payment to the destination country's customs authority or delivery carrier.
Fourthwall may provide customs-related information during checkout for eligible international orders.
Elofina Edit cannot guarantee or predict the amount of every potential customs assessment.
Fine Art Prints fulfilled through Vivia Print are currently restricted to eligible United States delivery addresses and are not offered for international shipment.
Applicable domestic sales taxes, if any, are determined separately from the availability of complimentary standard shipping.
12. Incorrect, Incomplete & Undeliverable Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
If an address error is discovered, customers should promptly use any available order-editing function and/or contact support@elofinaedit.com.
Once production or shipment has begun, corrections, cancellations, or address changes may no longer be possible.
Undeliverable Fine Art Print Shipments: Fine Art Print shipping labels may identify The Elofina Edit LLC as the sender while utilizing Vivia Print's authorized return address in Pasadena, California.
Where a Fine Art Print shipment cannot be delivered and is returned by the carrier, the package may be routed to Vivia Print's designated facility, subject to carrier procedures and the printing partner's applicable handling requirements.
Elofina Edit remains the customer's primary point of contact for addressing undeliverable Fine Art Print orders and coordinating any available resolution with its fulfillment partner.
Carrier-returned packages are distinct from customer-initiated product returns. The presence of a return address on a shipping label does not constitute authorization for customers to independently return merchandise to that address.
Customers must contact Elofina Edit and receive applicable return instructions before mailing any merchandise back.
Where an unsuccessful delivery results from incorrect or incomplete information supplied by the customer, additional shipping or fulfillment charges may apply to a requested reshipment, where permitted by applicable law.
If an unsuccessful delivery results from a carrier error or other circumstance not attributable to the customer, available remedies will be assessed according to the facts, applicable provider procedures, and consumer protection requirements.
Refunds, replacements, reshipments, and other remedies are determined according to the circumstances, applicable policies, and governing law.
13. Packages Marked Delivered but Not Received
If carrier tracking identifies a shipment as "Delivered" but the package cannot be located, customers should promptly review the following:
- Check the mailbox, porch, entryway, package locker, or designated delivery location.
- Confirm whether another household member accepted the package.
- Check with neighbors, building management, leasing offices, or mailroom personnel where appropriate.
- Verify that the shipping address provided at checkout was accurate.
- Where appropriate, allow up to 2 business days for a possible carrier delivery-status correction.
Customers should then contact support@elofinaedit.com if the package remains missing. Earlier contact is appropriate where prompt investigation is necessary.
For Fourthwall-fulfilled merchandise, applicable delivery investigations are coordinated through Fourthwall's fulfillment and support procedures.
For Fine Art Prints, Elofina Edit coordinates the appropriate inquiry with Vivia Print and/or the applicable shipping carrier.
A delivered tracking status does not automatically determine the outcome of a reported delivery issue. Each matter will be reviewed in accordance with the applicable circumstances and law.
14. Tracking Delays & Potentially Lost Shipments
Carrier tracking may occasionally stop updating because of transportation delays, facility processing, or carrier transfers.
For Fourthwall-fulfilled merchandise, standard investigation guidance may provide for the following approximate waiting periods measured from the last tracking update:
- Approximately 2 weeks for U.S. domestic shipments; and
- Approximately 3 weeks for international shipments.
These periods reflect general Fourthwall fulfillment guidance and do not automatically apply to Fine Art Prints fulfilled through Vivia Print.
For Fine Art Print shipments, Elofina Edit will review reported tracking or delivery concerns and coordinate with Vivia Print or the applicable carrier to determine appropriate next steps.
Customers should contact Elofina Edit when a shipment appears substantially delayed, missing, or inconsistent with its expected delivery progress.
Nothing in this section limits rights or remedies available under applicable law.
15. Shipping Damage, Incorrect Items & Fulfillment Issues
Customers who receive damaged, defective, incorrect, or otherwise nonconforming merchandise should contact support@elofinaedit.com as soon as reasonably possible after identifying the issue.
Customers should provide their order number, a description of the issue, and relevant photographs where reasonably available, including photographs of damaged packaging when applicable.
For Fourthwall-fulfilled merchandise, reported concerns are reviewed under the applicable Fourthwall fulfillment and product-quality procedures.
For Fine Art Prints, Elofina Edit serves as the customer's primary point of contact and coordinates any applicable printing or shipping claim directly with Vivia Print through its established issue-reporting procedures.
Customers are not required to independently contact Vivia Print to initiate an Elofina Edit Fine Art Print support request.
Customers should retain affected merchandise and available packaging while the issue is being reviewed, unless otherwise instructed.
Fine Art Print Return Authorization: Customers must not independently mail Fine Art Prints to the sender or return address printed on the shipping label without first receiving instructions from Elofina Edit.
The authorized Vivia Print return address is used for applicable fulfillment and carrier-return operations and does not independently establish eligibility for a customer-initiated return, exchange, or refund.
Depending on the circumstances and applicable law, a resolution may include replacement, refund, correction, or another appropriate remedy.
Because Fine Art Prints are made to order, voluntary returns, exchanges, and cancellations based on changes of mind are generally unavailable once production has begun, subject to applicable law.
Additional product-specific information is provided in our published Returns & Refunds Policy and applicable Fine Art Print Quality Guarantee & Returns provisions.
16. Delays Outside Reasonable Control
Production, processing, shipment, or delivery may be affected by circumstances including, but not limited to:
- Holidays and seasonal shipping demand;
- High-volume product launches;
- Severe weather or natural disasters;
- Transportation or logistics disruptions;
- Labor disruptions;
- Carrier service interruptions;
- Production or equipment issues;
- Supply or material availability;
- Address verification requirements;
- Customs inspections or governmental actions; and
- Other circumstances outside reasonable control.
Estimated production, shipment, and delivery dates are not guaranteed unless expressly identified as such.
Where a material delay affects an order, available options will be evaluated in accordance with applicable order terms, fulfillment procedures, and consumer protection laws.
Nothing in this policy excludes or restricts customer rights that cannot lawfully be waived.
17. Shipping Questions & Customer Support
For questions concerning production, shipping, tracking, delayed deliveries, missing packages, undeliverable shipments, or Fine Art Print fulfillment, customers may contact:
Please include the applicable Elofina Edit order number and a description of the concern.
Elofina Edit will coordinate with the appropriate fulfillment provider or carrier as necessary to review the matter and assist with an applicable resolution.
For Fine Art Prints, customers should communicate directly with Elofina Edit regarding fulfillment concerns rather than independently sending merchandise to Vivia Print's designated sender or return address.
RETURNS, REFUNDS & ORDER ISSUES POLICY
Last Updated: October 26, 2026
Products purchased through the Elofina Edit Fourthwall storefront are sold through Fourthwall. Most standard print-on-demand merchandise is produced and fulfilled by Fourthwall and its production partners. Elofina Edit Fine Art Prints are separately produced and shipped by Vivia Print through an Elofina Edit-coordinated, self-fulfilled arrangement.
Return, cancellation, refund, replacement, and claims procedures may differ by product and fulfillment method. For self-fulfilled products, Fourthwall remains the seller and may administer refunds, returns, and other remedies when required or appropriate under its policies, applicable law, or payment-provider requirements. Nothing in this policy limits any non-waivable consumer right.
1. Made-to-Order Merchandise
Most Fourthwall on-demand merchandise and Elofina Edit Fine Art Prints are produced specifically after an order is placed. Subject to applicable law and any express exception, made-to-order merchandise is generally not eligible for voluntary returns, refunds, or exchanges solely for:
- Changing one's mind or no longer wanting the item;
- Ordering an incorrect size or variant;
- Preferring a different color, style, or design; or
- Other personal-preference reasons unrelated to a defect or fulfillment error.
Customers should carefully review product descriptions, dimensions, color options, and order details before completing a purchase.
This restriction does not apply where a return, cancellation, refund, or other remedy is required by applicable law or authorized under Fourthwall's governing procedures.
2. Cancellation Windows & Requests
Cancellation availability depends on the product type, fulfillment status, applicable platform controls, and law. As of the Last Updated date, Fourthwall's published standard customer cancellation windows generally include:
- Fourthwall on-demand products: 1 hour after ordering;
- Fourthwall-warehoused products: 2 hours after ordering;
- Preorder campaigns: 1 day;
- Self-fulfilled products, including Fine Art Prints: 1 hour through the standard customer cancellation process; and
- Eligible digital products: Up to 30 days if the content has not been downloaded.
These periods describe Fourthwall's standard customer-facing cancellation functions and may be modified by Fourthwall. A customer's applicable order-management options, Fourthwall's current terms, and mandatory legal rights control in the event of a difference.
Fine Art Prints are submitted to Vivia Print for individual production. After the applicable cancellation window, Elofina Edit may review requests for assistance, but cancellation cannot be guaranteed, particularly once production has begun. Customers should contact support@elofinaedit.com promptly if they identify an error.
A refund does not necessarily cancel or stop an order already in production or shipment. Any agreed cancellation must be confirmed through the applicable order-management or support process.
3. Damaged, Defective, Misprinted or Incorrect Merchandise
Customers should report merchandise that arrives damaged, materially defective, misprinted, incorrect, or inconsistent with the confirmed order.
For Fourthwall-fulfilled products, quality concerns should generally be reported within 30 days of delivery so Fourthwall can review them under its published quality-claim process, without limiting any longer period required by law.
Customers should provide:
- The Elofina Edit order number;
- A description of the reported problem;
- Clear photographs showing the affected merchandise; and
- Photographs of packaging, labels, or packing slips where relevant and reasonably available.
Fourthwall and its production partners review qualifying Fourthwall-fulfilled product claims and determine the applicable replacement, refund, or other resolution.
Fine Art Prints: Quality Claims & Resolution
Elofina Edit Fine Art Prints are printed to order through our professional printing partner, Vivia Print. Fine Art Print quality and transit-damage concerns are coordinated by Elofina Edit rather than through Fourthwall's standard print-on-demand production-claim process.
- Notify Elofina Edit. Contact support@elofinaedit.com as soon as reasonably possible after discovering a concern.
- Document the issue. Provide the order number, a clear description, photographs of the affected print, and photographs of the packaging if shipping damage is suspected.
- Claim coordination. Elofina Edit will review the submitted information and, where appropriate, file a claim directly with Vivia Print through its designated issue-reporting process. Customers ordinarily do not need to contact Vivia Print independently.
- Review and investigation. Vivia Print states that shipping damage reports are generally reviewed within 24 hours during business days. Further investigation, production, or shipment of a replacement may require additional time. This is not a guaranteed resolution deadline.
- Applicable remedy. Depending on the circumstances, review findings, platform procedures, and applicable law, an appropriate remedy may include a replacement print, refund, correction, or another available resolution.
Customers should retain the affected print and original packaging while a claim is under review unless otherwise instructed. No customer should mail a print to the shipping-label sender address solely because it appears on the package; return instructions must be obtained through Elofina Edit or an applicable authorized Fourthwall process.
Minor differences between a digital screen preview and a physical print do not automatically establish a production defect. Material errors, damage, or nonconforming merchandise will be assessed on the facts and under applicable law.
4. Return Authorization, Sender Address & Undeliverable Prints
Vivia Print has authorized The Elofina Edit LLC to appear as the sender on Fine Art Print shipping labels using Vivia Print's designated Pasadena, California address for sender and carrier-return routing. Printing, packaging, and shipment continue to be performed by Vivia Print.
Carrier-returned shipments and customer-initiated returns are different processes. Packages deemed undeliverable by a carrier may be routed to the designated Vivia Print facility according to the carrier's and fulfillment partner's procedures. This does not establish a general walk-in location or an unrestricted customer returns program.
For customer-initiated returns, customers should first contact support@elofinaedit.com and follow the written instructions supplied by Elofina Edit or Fourthwall, as applicable. Sending an item to an address printed on its label without applicable instructions may interfere with processing.
Fourthwall, as the storefront seller, may independently authorize returns or refunds and may provide customers with the return address configured for self-fulfilled products where required or appropriate under its policies, payment-provider requirements, or applicable law. Elofina Edit will cooperate with authorized return procedures.
Reshipment of packages returned because of inaccurate or incomplete addresses may involve additional charges where legally permitted. If non-delivery resulted from a carrier error or other circumstance not attributable to the customer, available remedies will be reviewed under the applicable circumstances and law.
Complimentary standard shipping offered on eligible Fine Art Print purchases does not, by itself, promise free discretionary return shipping or free reshipment following a customer-provided address error. Any legally required shipping-related remedy remains available.
5. Wrong Size Ordered vs. Wrong Size Shipped
A preference change is different from a fulfillment error. When a customer receives the size or variant actually ordered, an exchange solely to obtain another size or variant is generally unavailable for made-to-order merchandise, subject to applicable rights.
When a fulfillment partner sends a different size or variant from the confirmed purchase, the discrepancy may qualify as a fulfillment error. Customers should provide the order number and photographs identifying the item, its dimensions, size label, or other relevant characteristics.
For Fine Art Prints, customers should identify the ordered print dimensions and the dimensions of the print received so Elofina Edit can investigate the discrepancy with Vivia Print.
6. Print, Material & Color Variations
Physical merchandise may exhibit limited differences from digital photographs or product mockups because of:
- Display settings, screen calibration, and lighting;
- Printing method, ink, and material characteristics;
- Fabric or garment color and texture;
- Fine art paper surface and finish; and
- Reasonable production tolerances.
Fine Art Prints are produced on the premium paper identified in the applicable product listing. Normal visual differences between a backlit display and a physical print do not, by themselves, constitute defects. However, this provision does not excuse material misprints, incorrect products, damage, or failure to meet applicable product descriptions or legal guarantees.
7. Missing Packages & Tracking Interruptions
Tracking interruptions do not necessarily establish that a shipment has been lost. For Fourthwall-fulfilled orders, Fourthwall's general carrier-claim guidance provides approximate waiting periods of:
- 2 weeks without tracking updates for domestic U.S. shipments; and
- 3 weeks without tracking updates for international shipments.
Customers should contact support@elofinaedit.com when tracking appears substantially delayed. There is no need to wait to report a concern, although a carrier investigation or formal lost-package claim may require a waiting period.
These Fourthwall timelines are not automatically the claim rules for Vivia Print shipments. For Fine Art Prints, Elofina Edit will review the tracking history and coordinate an inquiry with Vivia Print or the selected carrier, as appropriate.
Available remedies depend on the shipment's status, the investigation, applicable policies, and law.
8. Marked Delivered but Not Received
If tracking shows a shipment as delivered but the package cannot be located, customers should:
- Check the mailbox, porch, entryway, package lockers, and other designated delivery locations;
- Ask household members and, where appropriate, neighbors or building staff;
- Verify that the delivery address on the order is accurate; and
- Where appropriate, allow up to 2 business days for potential carrier scan corrections.
Customers should then contact support@elofinaedit.com if the package remains missing. Earlier contact is appropriate where immediate assistance is needed.
Fourthwall coordinates applicable inquiries for Fourthwall-fulfilled merchandise. Elofina Edit coordinates with Vivia Print and/or the carrier for Fine Art Prints. A delivered scan alone does not automatically determine the outcome of a customer complaint, and no replacement or refund is guaranteed without review.
9. Incomplete Orders & Multiple Shipments
A single purchase may be split into shipments from different fulfillment providers. Fine Art Prints may arrive separately from Fourthwall-fulfilled merchandise and may use a different carrier or tracking number.
Before reporting missing contents, customers should review all available shipment notifications and tracking information. If every applicable shipment appears complete but an item is still missing, customers should contact support@elofinaedit.com with their order number, a list of missing items, and any relevant packing-slip or package photographs.
The appropriate fulfillment provider or seller will review the circumstances and determine the applicable resolution.
10. Digital Products
Digital Products are subject to different delivery, cancellation, and refund rules from physical merchandise. Under Fourthwall's standard procedure, certain Digital Products may be canceled within the applicable period, generally up to 30 days if the content has not been downloaded.
Once a digital file has been accessed or downloaded, cancellation or refund options may be limited, subject to applicable law. Any mandatory consumer rights remain unaffected.
11. Preorders
Preorders may be subject to distinct ordering, cancellation, production, and fulfillment schedules. Applicable product-specific disclosures and Fourthwall's current preorder procedures govern, subject to any mandatory consumer protections.
Customers should review preorder terms and estimated delivery windows before purchasing.
12. Wholesale, Bulk, Custom & Commissioned Orders
Direct wholesale, bulk, custom, or commissioned transactions may be governed by separately disclosed written agreements, including distinct deposit, cancellation, production, or final-sale provisions where legally permitted.
Such transactions are not automatically governed by Fourthwall's ordinary on-demand merchandise rules unless processed as an applicable Fourthwall order. Any mandatory refund, warranty, or consumer protection requirements continue to apply.
13. Fraud, Abuse & Chargebacks
Elofina Edit may review, document, and respond appropriately to suspected fraudulent activity or misuse of refund and order-support procedures, including:
- Knowingly false or fabricated damage claims;
- Repeated fraudulent or abusive refund requests;
- Unauthorized payment use;
- Fraudulent payment disputes; or
- Manipulation of product replacement or customer-service processes.
Where legally permitted, substantiated abuse may result in restrictions on future direct transactions or other appropriate measures. This provision does not restrict a customer's right to initiate a good-faith chargeback, request assistance, make a consumer complaint, or pursue a lawful remedy.
Payment disputes involving self-fulfilled products, including Fine Art Prints, may be handled through Fourthwall and the applicable payment provider. Responsibilities for responding to and bearing the costs of disputes may differ from those for Fourthwall-fulfilled merchandise.
14. EU, EEA, UK & Other Statutory Consumer Rights
Nothing in this policy eliminates, restricts, or waives any mandatory:
- Withdrawal or cancellation right;
- Return, repair, replacement, or refund right;
- Statutory warranty or consumer guarantee; or
- Other consumer protection required by applicable law.
Eligible customers in the European Union, European Economic Area, or United Kingdom may have statutory withdrawal rights for certain physical goods. Whether an exception applies depends on the product and applicable law; the fact that an item is produced after purchase does not, by itself, settle whether it is exempt.
Fourthwall may administer legally required returns, refunds, or withdrawal procedures through its checkout, order-management tools, or support operations, including for self-fulfilled products. Any legally required or Fourthwall-authorized process takes priority where applicable.
Although Fine Art Prints are currently offered only to eligible U.S. shipping destinations, this provision remains applicable to other covered purchases and to any legally protected transaction.
15. Contact & Order Support
For questions about cancellations, returns, refunds, damaged or incorrect merchandise, missing shipments, or Fine Art Print order issues, contact:
Please include your Elofina Edit order number and a concise explanation of the issue. Photographs and related documentation may be requested as reasonably necessary to investigate a claim.
For Fine Art Prints, Elofina Edit ordinarily coordinates claims directly with Vivia Print. Customers should not independently ship merchandise to the sender address on a label unless directed through an applicable authorized return process.
Nothing in this policy prevents Fourthwall from providing customer support or administering a return or refund within its authority as the seller.
DIGITAL PRODUCTS & ARTWORK LICENSE
Last Updated: October 26, 2026
This license applies to Elofina Edit digital products unless the applicable product page or separate written license expressly states otherwise.
1. Ownership
Elofina Edit digital products may include:
- downloadable artwork;
- printables;
- graphics;
- illustrations;
- wallpapers;
- digital documents;
- templates; or
- other downloadable creative materials.
Purchasing or downloading a Digital Product does not transfer ownership of the underlying intellectual property. Copyright and other intellectual-property rights remain with Elofina Edit or the applicable rights holder.
2. Default Personal-Use License
Unless otherwise stated, purchasing a Digital Product grants you a limited:
- non-exclusive;
- non-transferable;
- non-sublicensable; and
- personal-use
license.
3. Permitted Personal Use
You may use the Digital Product for your personal, noncommercial enjoyment in the manner reasonably contemplated by its product description.
4. Prohibited Uses
Unless separately authorized in writing, you may not:
- resell the digital file;
- redistribute the file;
- share the file publicly;
- upload it to file-sharing services;
- sublicense it;
- claim it as your own;
- sell copies;
- manufacture commercial merchandise using it;
- create competing downloadable products from it;
- remove proprietary notices;
- use it as part of a commercial logo;
- systematically extract artwork from it; or
- use the artwork for unauthorized commercial reproduction.
5. AI & Machine Learning
To the extent permitted by law, Digital Products may not be intentionally used as:
- training data;
- fine-tuning data;
- validation data;
- benchmarking data;
- generative-AI datasets; or
- commercial machine-learning datasets
without prior written authorization.
6. Commercial Use
Commercial use requires a separate license unless the applicable listing expressly includes commercial-use rights. Contact: licensing@elofinaedit.com
7. No Transfer Through Purchase
Purchase grants the license described above. It does not transfer:
- copyright;
- ownership;
- trademark rights;
- exclusive rights;
- reproduction rights beyond the license; or
- commercial merchandising rights.
8. Refunds
Digital Product refunds and cancellations are subject to:
- Fourthwall's applicable Digital Product policies;
- whether the file has been downloaded;
- applicable statutory rights; and
- any product-specific disclosure.
9. Technical Problems
If you experience difficulty accessing a Digital Product, contact: support@elofinaedit.com
10. Product-Specific Licenses
If a Digital Product includes a separate license, the product-specific license controls to the extent it conflicts with this default license.
WHOLESALE, BULK, COMMISSION & COMMERCIAL INQUIRY TERMS
Last Updated: October 26, 2026
Elofina Edit may separately offer:
- wholesale arrangements;
- bulk orders;
- commissioned artwork;
- commercial artwork licenses;
- collaborations;
- retailer programs;
- custom projects; or
- other business-to-business services.
These arrangements are not automatically governed by Fourthwall's ordinary retail merchandise policies unless expressly processed as Fourthwall Product Orders.
1. Separate Written Terms
Commercial projects may require separate written terms concerning:
- scope;
- pricing;
- minimum quantities;
- payment;
- deposits;
- revisions;
- production;
- shipping;
- deadlines;
- licensing;
- permitted uses;
- exclusivity;
- resale;
- cancellations; and
- intellectual-property ownership.
The separate written agreement, invoice, quote, or license controls the applicable transaction.
2. No Commercial Rights Without Written Permission
Retail purchase does not authorize:
- reproduction;
- merchandising;
- commercial printing;
- brand licensing;
- resale of digital artwork;
- manufacturing using Elofina Edit artwork; or
- other commercial exploitation.
3. Wholesale Inquiries
Contact: wholesale@elofinaedit.com
4. Commission Inquiries
Contact: commissions@elofinaedit.com
5. Licensing Inquiries
Contact: licensing@elofinaedit.com
6. Press
Contact: press@elofinaedit.com
7. Events
Contact: events@elofinaedit.com
8. Intellectual Property
Unless a written agreement expressly provides otherwise, Elofina Edit retains its pre-existing intellectual property and ownership of original artwork. Commissioning artwork does not automatically transfer copyright. Any copyright assignment or exclusive commercial license must be expressly stated in writing.
9. Statutory Rights
Nothing in these terms limits rights or obligations that applicable law does not permit the parties to waive.
CONTACT INFORMATION
Customer Support
For:
- order assistance;
- shipping;
- damaged merchandise;
- returns or replacement questions;
- general questions;
- privacy requests; and
- website support.
Wholesale & Bulk Orders
Press & Media
Licensing
Commissions
Events & Pop-Ups
Business Mailing Address
The Elofina Edit LLC
1300 Summit Avenue, #520
Fort Worth, TX 76102
United States
For order questions, please include your order number whenever possible